MTB Group Limited T/A Off The Tag ("we", "us", or "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal data when you use our website or purchase from us.

1. Information We Collect

Personal Information: Name, address, email, phone number, order details, and payment information when you place an order or contact us.

Images/Personalisation Data: Any images or customisation information you provide for personalised products.

Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy).

2. How We Use Your Information

• To process and deliver your orders
• To communicate with you about your order or respond to enquiries
• To personalise your experience and fulfil custom orders
• For internal record keeping and business analysis
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

• Payment processors (for secure payments)
• Delivery companies (for shipping your order)
• Legal authorities if required by law

4. Data Security

We take appropriate technical and organisational measures to protect your data against loss, theft, or misuse. Only authorised personnel have access to your information.

5. Data Retention

We keep your personal data only as long as necessary for the purposes set out above or as required by law (e.g., for tax/accounting purposes).

6. Your Rights

Under UK law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccuracies
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Withdraw consent (where applicable)

To exercise your rights, please contact us at [your email address].

7. Cookies

We use cookies to improve your browsing experience and analyse website traffic. See our Cookie Policy for more details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:
MTB Group Limited T/A Off The Tag
Email: [your email address]