At MTB Group Limited T/A Off The Tag, we aim to deliver your personalised gifts quickly and securely. Please read our shipping policy below:

1. Processing Times

• All items are made to order. We typically process and dispatch orders within 1–2 working days after payment and personalisation details are received.
• During busy periods (e.g., Christmas), processing times may be slightly longer, but we will notify you of any delays.

2. Delivery Times & Methods

• Standard UK delivery is usually 3 days from dispatch (Royal Mail or trusted courier).
• Delivery times may vary based on location and courier service.
• We currently only deliver within the UK. For international enquiries, please contact us before ordering.

3. Shipping Costs

• Shipping costs are calculated at checkout and displayed before you complete your order.
• Free UK shipping may be offered on qualifying orders or during special promotions (see website for details).

4. Tracking & Confirmation

• Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided if available.

5. Delays & Lost Parcels

• While we do our best to ensure prompt delivery, we are not responsible for delays caused by third-party couriers.
• If your order has not arrived within 7 days of dispatch, please contact us and we will assist you in locating your parcel.

6. Incorrect Addresses

• Please ensure your shipping address is correct at checkout. We cannot be held responsible for parcels delivered to incorrect addresses provided by the customer.

7. Questions?

If you have any questions about shipping, please contact us at [your email address].

MTB Group Limited T/A Off The Tag reserves the right to update this policy at any time.